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Quality Assurance Manager – Leiston Suffolk

Note: You must hold a valid driving licence and have your own car.

Salary dependant on experience + pension, free on-site parking, company / travel expenses

Hours of work: To be confirmed, Monday to Friday,

Permanent Role

Platinum Personnel Solutions are looking for a Quality Manager due to company expansion for our client who is a Distributor with the Food market for the UK and overseas markets.

You will be a Quality Manager heading up the company’s quality department (quality and regulatory) to implement a quality system with an initial target of becoming ISO22000 and BRC Global Standard compliant.

You will be an experienced manager of people with hands on experience of QMS management in a food environment and some regulatory knowledge and an ambition to help the company achieve success through your actions.

To be considered for the role of QA Manager, you MUST be able to demonstrate:

· Being a strong manager of people

· Experience in QMS management in a food manufacturing environment.

· Good experience of HACCP, ISO22000, BRC, including audit experience.

· Food Hygiene and HACCP

· A strong track record of leading major audits, both for customers and internally

· Flexibility to be able to travel to assist with supplier audits (which could be overseas) so a valid passport would be required

· Excellent written and verbal communication skills.

· Meticulous attention to detail and an ability to liaise with other managers in the business.

· Ideally but not essentially you should be educated to degree level, ideally in a science-based subject.

As QA Manager, your main responsibilities will be to:

Quality Management System

·Management of QA/QC and Regulatory staff.

·Managing the QMS to ensure full compliance to the guidelines and directives required for the company to trade.

·Managing the QMS to ensure compliance with all aspect of Food law.

·Ensure full compliance to the guidelines & directives required for the company to trade.

·Lead and manage internal and external audits and attain high standards.

·Work to improve business working practices and procedures.

·Management of all controlled documentation- procedures, forms and records.

·Writing, approval and review of controlled documentation.

·Proposal and implementation of processes and documentation to improve compliance and efficiency.

·Management, review and close out of change controls, deviations, complaints. Appropriate actions implemented. Trend analysis to ensure additional actions are taken as required.

·Maintaining appropriate policies for Quality, Validation, Environment etc.

·Ensuring an effective and efficient way of managing documentation is maintained for easy access for all.

Supplier Management

·Approval of all suppliers to the company.

·Liaison with suppliers regarding quality related issues.

·Ensure technical agreements are in place and maintained when required.

Release Process

·Review of batch documents and release of food supplement batches, including physical release.

·Management of QC staff to ensure prompt and appropriate QC release of raw materials and finished products.

·Maintenance of retained samples.

Equipment and Environment

·Ensuring facilities and environment is in line with the appropriate directives and guidelines for products being manufactured for appropriate to grade of facility.

·Maintaining calibration and validation schedule, including temperature mapping.

·Preparation of validation protocols as appropriate. Management of validation programmes.

·Regular walkabouts of facilities making recommendations to ensure continued compliance.

·Management of pest control contract and any related issues.

Customer Related

·Management of the complaints process.

·Support / hosting customer audits and preparing appropriate responses to feedback.

·Liaison with customers for product quality queries as appropriate.


·Ensuring timely completion of documents to customer requirements.

·Lead audits from customers and third parties.


·Management of the SOP training matrix for all staff.

·Maintaining the training SOP to enable supervisors and managers in other departments to manage their staff training in an appropriate and effective manner.

·Ensuring an effective and efficient way of managing documentation is maintained for easy access for all.


·Member of Health and Safety committee, attending meetings, offering feedback, assisting with risk assessments as required, and any other related duties.

·Correctly and accurately using the companies IT systems.

·Any other work reasonably required by the Directors of the business.

Authority and Discretion

·Management of QA, QC staff.

·Authority to release or quarantine materials or finished products

·Authority/Discretion to reject and quarantine batches in line with SOPs.

·Authority to issue and approve SOPs.

To apply for this role, please send your CV and covering letter to ‘Chris’ via email at: – you can call to find out more during the hours of 09:00am-17:00pm, Monday to Friday on 01728 833880 – asking to speak to ‘Chris’


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